The NAIT Students’ Association (NAITSA) is a registered non-profit organization that exists to provide services, representation and leadership to students enrolled in credit and apprenticeship programs in one of Canada’s largest polytechnic institutions, the Northern Alberta Institute of Technology (NAIT). Within NAITSA is our Campus Life department, responsible for creating the ultimate student life experience by delivering vibrant extra-curricular and co-curricular opportunities for NAIT students.
We believe there is so much more to the post-secondary experience than just class work, and we want to give students the opportunities and resources to make the most of their time at NAIT. To be successful now, and in the future, it is essential for students to demonstrate their “out of the classroom” experiences in meaningful ways.
NAITSA offers intuitive solutions to students so they can document their campus experience and involvement, refine their soft skills, build an e-portfolio, and earn digital badges. We use two different online platforms – ookslife.ca and Milestone – to help administer all these offerings for students.
When it comes to these two unique student engagement platforms, we are just in the infancy of its campus rollout. We have big dreams to increase awareness, increase the number of campus partners using the platform, and really bolster its functionality to enhance the student experience. Maybe you can help us achieve that? If we have caught your attention… please read on!
Who are we looking for?
The Student Involvement Coordinator, as part of our Campus Life team, will act as a subject matter expert and Ambassador for ookslife.ca and Milestone, coaching others on proper use of the platforms, and ensuring everything runs smoothly in the backend. In this job, you will work collaboratively and become ingrained within NAITSA and the NAIT community to be able to spot new student opportunities as they arise. You will find ways to connect all the various things happening on campus to a greater learning opportunity. You are passionate about student success, and will identify opportunities for students to show off their engagement and involvement and document skills that they can take with them through post-secondary and beyond.
You aren’t overwhelmed by large amounts of data and are great at leveraging this information when making decisions and coming up with new strategies. You don’t shy away from taking risks and trying out new ideas. To be successful in this role, you will need to be able to establish positive working relationships with internal and external stakeholders, communicate effectively and, ideally, you have some background knowledge in the principles of adult education, student development, and/or career skills development. Our Campus Life team is growing, and we are looking for someone with these skills to help us to take our student engagement platforms to the next level.
What you will be doing
This position reports to the Campus Life Director. Here is a summary of the position:
With training, time, and practice, you will become the subject matter expert (SME) and ambassador for our two student engagement platforms, Ooks Life and Anthology Milestone. What do these platforms do for students?
Ookslife.ca, an Anthology Inc. solution, is a student engagement platform that houses all the “happenings” on campus (and everything that goes on in the backend of the platform) such as registering for events, tracking attendance and service hours, rosters, training opportunities, onboarding, student data, and the student Involvement Record.
Milestone is also an Anthology Inc. solution that helps students identify skills and set goals they need for their specific career path, build an e-portfolio to share with future employers, and show off all the involvement badges they earned while being a NAIT student.
As an ambassador of these two platforms, you will:
- Handle student information with the utmost regard for confidentiality and complying with the institution’s policies and applicable privacy legislation
- Train, mentor, and provide ongoing support to other platform users
- Assist with technical troubleshooting, and escalate as required
- Collect and utilize data including analysis, pulling reports, filtering and cleaning raw data, and using data to improve student engagement
- Foster relationships with internal and external stakeholders; help others understand how to connect the events and offerings on campus to a greater learning opportunity for students
- Lead the promotion of these platforms by coordinating with other departments and conducting workshops, presentations, and information sessions
- Use a “student-focused” mindset to maximize the offerings to students within these platforms by keeping track of development opportunities and ways for users to document their involvement on campus
- Be accountable for the “backend” organization of these platforms by developing best practices, ensuring other users are keeping information up-to-date, coaching new users, and troubleshooting issues
- Support students who want to maximize their soft skills development by utilizing the Milestone platform, working closely with Career Services to mentor students in using Milestone for career planning purposes
- Be the “go-to” for all technical aspects of the platforms, address user questions, support other users in properly maintaining information, verify student self-reported information, offer coaching and mentoring in using the platform, and escalate issues as required
Within this role, there is also the opportunity to get involved with event sponsorship by bringing potential event or program sponsorship opportunities back to the Campus Life team. You will lead the creation of annual Campus Life sponsorship packages, network with industry to secure value-add opportunities, and follow all guidelines with respect to sponsorship procurement.
This role will be heavily involved in the day-to-day administration of these two platforms, engaging with other stakeholders within NAITSA and the institution on a regular basis, as well as getting involved with ad hoc Campus Life projects, and other duties as assigned.
If you are great with coordinating projects from start to finish, handling lots of information, working with online programs, enthusiastic about student success and engagement, and want to work for a really fun department that plans lots of exciting opportunities for students – we want you to apply!
- Post-secondary diploma or degree preferably in a related field. Equivalent work experience will also be considered, but experience participating in a post-secondary environment is a definite asset to working within it.
- 2+ years’ experience with project coordination. You’ve been able to see project(s) through from start to finish, creating a detailed work plan, assigning tasks, accountable for deliverables and deadlines, and you can speak to this experience.
- Working knowledge of, or the ability to learn, basic principles and theories of student development and educational administration
- Ability to gather knowledge and utilize data to identify, develop, and implement programs and create learning outcomes for campus programs that will contribute to student engagement/development
- Strong interpersonal skills with the ability to communicate effectively and clearly
- Able to demonstrate your experience with a variety of technical systems, tools, and software including Microsoft Office Suite, Google Workspace, database management, and may also include student engagement platforms, project management software, and content management systems
- Experience handling large amounts of data and working with complex record systems
- Excellent organizational, planning, and time management skills
- Ability to collaborate and build effective working relationships with internal and external stakeholders in diverse group situations
- Exceptional problem-solving skills and sound judgment
- You are enthusiastic and passionate about student development and success. You can speak positively and effectively about skills development and the benefits of engaging in campus life.
- Commitment to embracing diversity and fostering inclusion and belonging within working groups
- References and Security Clearance: Employment in this position is conditional upon successful completion of references and a Canadian Criminal Record check
- Must be legally authorized to work in Canada
Preferred Skills (Nice-to-Haves)
- Project Management certificate, training, and/or work experience is an asset
- Work experience, education, and/or training in adult education, student development, or student services
- Experience with Anthology platforms or other student engagement solutions is a definite asset, but not required
- Previous experience with coaching, training, and/or delivering presentations
- Knowledge of FOIP legislation
What we offer
- Full-time, permanent role, 37.5 hours per week
- Flexible hours with the option for a hybrid work schedule
- Market-competitive compensation and paid time off package that includes Vacation, Personal Choice Days, 3 Summer Fridays, Fall Breaks, and two-weeks off at the end of December
- Full benefits after 3 months including Health, Dental, Vision & Drug, Healthcare Spending Account, and
- Personal Wellness Spending Account
- Employer RRSP matching program
- Paid parking or transit
- Fun staff events and the opportunity to work on campus
NAITSA is an equal opportunity employer and we are committed to diversity, equity, inclusion and belonging in all that we do.
Accommodations are available upon request for candidates participating in any stage of the selection process. Please contact firstname.lastname@example.org
We honour and acknowledge that NAITSA is on treaty six territory and a traditional homeland for the First Nations and Metis peoples. NAITSA recognizes the contributions of First Peoples to the vibrant NAIT campus and the overall success of NAIT.
How to apply
If you are interested in this opportunity please apply by completing this online application, and uploading PDF versions of your resume and cover letter addressed to Jen Sieben, Campus Life Director. Be sure to include in your cover letter a summary of your qualifications related to this role including your project coordination experience and any experience you have with administrative software.
You can expect a confirmation email once we have received your application. We appreciate all applications for employment, however, only those applicants chosen for an interview will be contacted.
Closing date: This position will remain open until a suitable candidate is found.
We look forward to seeing your application!