Position: Wildlife Helpline Advisor
Time Period: Ongoing, minimum commitment of 6 months
Hours: 12 hours (three 4-hour shifts) a month
Start Date: March 2026 with mandatory training on February 28th, 2026 from 12:00pm – 2:00pm
WILDNorth is seeking enthusiastic people who love wildlife, the outdoors, and have a strong desire to learn and work well in a team environment. WILDNorth is a non-partisan, charitable organization that provides compassionate care for injured and orphaned wildlife and educates the public on the importance of wildlife in our community. We provide a high standard of care to a wide variety of native and migratory species. Approximately 80% of our patients are wild birds (waterfowl, birds of prey, songbirds) and 20% small mammals (squirrels, porcupines, fox).
Duties:
- Working under the supervision of the WILDRescue Manager, volunteers will assist with the following:
- Be responsible for our Wildlife Helpline voicemail and respond to calls
- Answer questions about WILDNorth, our facilities, and injured or orphaned wildlife
- Advise callers on the best course of action given their scenario
- Dispatch WILDRescuers and Wildlife Transportation Volunteers
- Be responsible for assisting members of the public at the door admitting wildlife, taking donations and making merchandise sales
- Remain in close contact with WILDNorth staff while on shift
- Complete other administrative or light cleaning duties as needed
- Volunteers are required to follow all WILDNorth policy, procedures and protocols. Volunteers will also interact and work with other facility volunteers, summer students and casual relief staff.
Qualifications:
- Signed Volunteer Agreement and Confidentiality Agreement
- Recent Police Information Check
- Helpline Training
- Comfortable talking on the phone
- Ability to ask questions to staff should you not know the answer to provide to a caller
- Enjoy learning new information
Expectations:
- Follow staff direction
- Complete all duties safely
- Treat everyone with respect
- Use Volgistics for scheduling and logging hours
Conditions:
- All positions are voluntary; no salary is offered. Housing and transportation are not provided.
- Minimum commitment of 3 shifts/ month (preferably 1/ week) for a minimum of 6 months
Flexible Schedule
Shifts are 4 hours long (9-1; 1-5)
Application Process
1. FILL in this Application Form
2. Submit application
MUST be available on February 28th, 2026 from 12pm – 2pm for mandatory orientation day.
